Black Diamonds Mobile Detailing

Terms & Conditions

1. Service Agreement

By scheduling a service with Black Diamonds Mobile Detailing, the customer agrees to the following Terms & Conditions. These terms are in place to ensure clear expectations and high-quality service.

2. Scheduling & Appointments

Appointments must be scheduled in advance through phone, website, or other approved booking methods.

Black Diamonds Mobile Detailing reserves the right to reschedule appointments due to:

• Severe weather

• Equipment failure

• Safety concerns

• Unexpected delays

Customers will be notified as soon as possible if rescheduling is necessary.

3. Cancellation Policy

We require at least 24 hours notice for cancellations or rescheduling.

Cancellations made within 24 hours of the appointment may be subject to a cancellation fee up to $50.

Failure to be present at the scheduled appointment location may also result in a cancellation fee.

4. Payment Terms

Payment is due immediately upon completion of services unless otherwise agreed upon.

We accept:

• Cash

• Credit/Debit cards

• Digital payments

Failure to complete payment may result in refusal of future services.

5. Vehicle Condition

Customers must inform us of any pre-existing damage before services begin.

Black Diamonds Mobile Detailing is not responsible for pre-existing damage, including but not limited to:

• Scratches

• Paint defects

• Rock chips

• Loose trim

• Failing clear coat

We reserve the right to decline service on vehicles that may present risk of damage due to their condition.

6. Personal Belongings

Customers are responsible for removing all personal belongings from the vehicle prior to service.

Black Diamonds Mobile Detailing is not responsible for:

• Lost items

• Damaged personal belongings

• Items left in the vehicle

7. Satisfaction Guarantee

Customer satisfaction is extremely important to us.

If you are not satisfied with the service provided, you must notify us within 24 hours so we may address the issue.

We reserve the right to reinspect and correct the service before issuing any refund.

8. Weather Policy

As a mobile service, weather conditions may impact our ability to perform services.

Black Diamonds Mobile Detailing reserves the right to reschedule appointments due to:

• Rain

• Snow

• Extreme temperatures

• Unsafe working conditions

9. Service Limitations

Some conditions may not be fully correctable through detailing services alone.

Examples include:

• Permanent stains

• Etched water spots

• Deep scratches

• Paint failure

• Odor caused by severe contamination

Our services aim to improve the vehicle's condition, but cannot guarantee complete restoration in all cases.

10. Liability

Black Diamonds Mobile Detailing is not liable for damage caused by:

• Pre-existing vehicle conditions

• Improper aftermarket installations

• Faulty paintwork

• Worn or fragile interior components

Any claims must be reported within 24 hours of service completion.

11. Right to Refuse Service

Black Diamonds Mobile Detailing reserves the right to refuse service if:

• The vehicle condition poses risk

• The working environment is unsafe

• The customer behaves in an abusive or inappropriate manner

12. Service Area

Our mobile detailing services are provided within our designated service area. Additional travel fees may apply for locations outside our standard service radius.

13. Changes to Terms

Black Diamonds Mobile Detailing reserves the right to update or modify these Terms & Conditions at any time.